Shipping and Returns

Delivery

We post to addresses in the UK and the Isle of Man.

• Dispatch: we pack and post your order within 1–2 working days (Monday to Friday, not bank holidays). You get an email when it is on its way.
• Standard Delivery: £2.99. Free on orders of £20 or more.
• How long it takes: parcels usually arrive 2 working days after dispatch. Allow a little longer at busy times such as Eid, Ramadan and December, or for remote postcodes. We cannot promise a particular day.

Every attar is packed in a sealed bottle, wrapped and boxed so it travels safely.

Not arrived yet?

Please check with neighbours and any safe place first. If it has been more than 5 working days since your dispatch email, message us with your order number and we will track it down. If it is lost, we will send a replacement or refund you in full. Your order is our responsibility until it reaches you.

Returns

Changed your mind?

No problem. You can return any unopened item, with its seal intact, within 14 days of receiving it. Tell us within 14 days of delivery, then send it back within 14 days of telling us.

• Return postage is paid by you unless the item is faulty or we sent the wrong thing. Please keep your proof of postage.
• We refund the price of the item plus any standard delivery charge you paid, to the payment method you used, within 14 days of receiving the item back (or of you showing us proof of posting, if sooner).
• Sale items are returned on exactly the same terms as everything else.

Opened or used oils

Attars are a personal hygiene product. Once a roll-on or dropper bottle has been opened, the oil has touched the applicator and we cannot resell it or send it to anyone else. For that reason, and as UK law allows for sealed hygiene products, we cannot accept change-of-mind returns on any bottle that has been opened or had its seal broken. This does not affect your rights if something is faulty (see below).

Not sure which scent suits you? Message us before you order – we are happy to help you choose, or point you to our smallest 3 ml size to try first.

Gift sets

Gift sets are sold as one item. To return a gift set for a change of mind, the set must be complete and every bottle unopened. We cannot accept part of a set.

Faulty, damaged, leaked or wrong items

If your order arrives damaged, has leaked in the post, is not what you ordered, or is faulty, we will put it right with a replacement or a full refund, including any postage you paid to send it back. This is your legal right under the Consumer Rights Act 2015 and nothing on this page takes it away.

To help us sort it quickly (and claim from the courier), please send us a photo of the item and the packaging as soon as you can – ideally within 48 hours of delivery. Do not throw the packaging away until we have replied.

How to start a return

1. Email [email protected] or WhatsApp 07952 709944 with your order number, which item(s) you are returning and whether you would like a refund or an exchange.
2. We will reply as soon as we can with the return address and a short returns note to include in the parcel.
3. Pack the item securely in its original packaging and post it back. We suggest a tracked service and keeping your receipt.
4. Once it reaches us, we check it and send your refund or exchange within 14 days – usually much sooner.

You can also cancel using the model cancellation form in our Terms and Conditions, but you do not have to.

House of Attar, 5 Brayford Square, London E1 0SG. Nothing on this page affects your statutory rights.