Terms and Conditions

Last updated: 15 October 2026. These terms apply to every order placed on houseofattar.co.uk. Nothing in them affects your legal rights as a consumer.

1. Who we are

We are House of Attar, a UK online shop. Our address is 5 Brayford Square, London E1 0SG, United Kingdom.

You can contact us by email at [email protected], by phone or WhatsApp on 07952 709944, or by post at the address above. If we need to contact you, we will use the email address or phone number on your order.

We sell to consumers in the United Kingdom. If you are buying for a business, please contact us first.

2. Our products

We sell alcohol-free attar perfume oils in glass bottles, each supplied in sealed packaging, and gift sets. Colour, scent and thickness can vary a little from batch to batch, and a scent can develop differently on different skin. Photographs and descriptions are a guide. Small variations like these are normal and are not a fault.

Allergies and patch test. Perfume oils contain fragrance materials that can irritate some skin. Before using a new attar, try a small amount on the inside of your forearm and wait 24 hours, and do not use it if you have a reaction. If you have any allergies, it is best to avoid our perfumes to be on the safe side. Keep oils away from eyes, broken skin, children and pets, and away from heat and sunlight. Oils can mark some fabrics and surfaces, so apply your attar to your skin rather than your clothing.

3. Ordering

1. You must be 18 or over to order.
2. When you place an order you are making an offer to buy. We will email you to acknowledge it, but that is not acceptance. Your order is accepted, and the contract between us is made, when we email you to say your order has been dispatched.
3. Until then we can decline an order, for example because an item is out of stock, we cannot verify your payment, there is a pricing error, or the order looks like it is for resale. If we decline, we will tell you and refund anything you have paid in full.
4. You can check and correct your basket, delivery details and payment method before you place your order. We keep a record of your order and email you a copy. These terms are in English only.

4. Prices and payment

• Prices are in pounds sterling. The price shown for each item is the full price of that item. We are not VAT-registered, so no VAT is charged and nothing else is added at checkout. Delivery is shown before you pay (see section 5).
• We take payment when you place your order. We accept credit and debit cards, Apple Pay, Google Pay and Link (all processed by Stripe), and PayPal. Your card details go directly to the payment provider. We never see or store them.
• We check prices carefully, but mistakes can happen. If an item is priced wrongly and the correct price is higher, we will contact you before dispatch and you can choose to pay the correct price or cancel for a full refund. If the error is obvious and you could reasonably have spotted it, we do not have to sell at the wrong price.
• We may change products and prices at any time. Changes do not affect orders we have already accepted.
• Discount codes and offers have their own conditions, shown where they are advertised. Unless we say otherwise, they cannot be combined, can be used once per customer and have no cash value. If a code is used against its conditions, we may cancel the order and refund you.

5. Delivery

• We deliver to addresses in the UK, including the Isle of Man. We do not deliver to Jersey or Guernsey.
• Standard Delivery by Royal Mail costs £2.99 and is free on orders of £20 or more (after any discount).
• We dispatch within 1–2 working days of your order (Monday to Friday, not bank holidays). Parcels usually arrive 2 working days after dispatch. These are estimates, not guarantees.
• If we have not delivered within 30 days of your order, unless we have agreed a different date with you, you can cancel and we will refund you in full.
• If a parcel comes back to us because the address you gave was wrong or incomplete, or because it was not collected, we will contact you. We may ask you to pay the cost of sending it again.
• If your order does not arrive, tell us and we will look into it with Royal Mail. If it is confirmed lost, we will send a replacement or refund you. If tracking shows it was delivered to your address, please check with neighbours and your safe places first. See our Delivery & Returns page.

6. Risk and ownership

The goods are our responsibility until they are delivered to the address you gave us, or to someone you have nominated to receive them. After that they are your responsibility. You own the goods once we have received payment in full and they have been delivered.

7. Your right to change your mind

Because you are buying online, you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Time limit. You can cancel without giving a reason at any time from when you place your order until 14 days after the day you (or someone you nominate) receive the goods. If your order arrives in more than one parcel, the 14 days run from the last one.
2. How to cancel. Tell us clearly that you want to cancel, by email, WhatsApp, phone or post using the details in section 1. You can use the model cancellation form in section 13, but you do not have to.
3. Sending goods back. Send the goods back within 14 days of telling us you are cancelling, in their original packaging. You pay the cost of returning them. The goods are your responsibility until they reach us, so we recommend a tracked service and keeping your proof of postage.
4. Your refund. We refund the price you paid for the goods plus the standard delivery charge. We refund to the payment method you used, within 14 days of receiving the goods back, or within 14 days of you giving us proof that you have sent them, if that is sooner.
5. Handling. You may examine the goods as you would in a shop. If their value has gone down because you handled them more than that, we may deduct the loss in value from your refund.
6. Sealed items. Each attar is supplied in sealed packaging for health and hygiene reasons. The law (regulation 28(3)(a) of the Consumer Contracts Regulations 2013) says the right to cancel is lost for sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery. This means you cannot cancel and return an item whose sealed packaging has been opened, or which has been used, unless it is faulty. Items still in their unopened sealed packaging can be returned as described above.
7. Gift sets. A gift set is one item. You can return it for a change of mind only if the set is complete and every bottle is unopened. We cannot accept part of a set.

Our Delivery & Returns page explains how to start a return.

8. Faulty, damaged or wrong goods

Under the Consumer Rights Act 2015, our goods must be of satisfactory quality, fit for purpose and as described. If they are not:

• within 30 days of delivery you can reject them and get a full refund;
• after that, you can ask for a replacement (or a repair, where that makes sense). If that does not put things right, you can have some or all of your money back;
• a fault that appears within 6 months of delivery is assumed to have been there at delivery, unless we can show otherwise.

We pay the reasonable cost of returning faulty, damaged or wrong goods. Please message us with your order number and a photo of the item and packaging as soon as you notice the problem, ideally within 48 hours of delivery. This helps us sort it out quickly, but it is not a condition of your rights. A scent not being to your taste, or the natural variation described in section 2, is not a fault.

9. Limits on our responsibility

We sell to consumers for private use, so we are not responsible for business losses, such as loss of profit or business opportunity. We are not responsible for losses that could not have been foreseen when you placed your order, or for marks on clothing, furniture or other surfaces caused by perfume oil.

Nothing in these terms limits our responsibility where the law does not allow it, including for death or personal injury caused by our negligence, or for fraud.

10. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as postal strikes, severe weather or a supplier failing. If this happens, we will contact you as soon as we can and do our best to keep the delay short. If the delay is substantial, you can cancel the affected order and we will refund anything you have paid for goods you have not received.

11. Reviews

• The reviews on our website come from our Google Business Profile and are written by customers. We do not write, buy or edit reviews.

12. Complaints, disputes and the law

If something has gone wrong, please tell us first: email [email protected] or WhatsApp 07952 709944 with your order number. We will reply as soon as we can and do our best to put things right.

If we cannot agree, you can get free advice from the Citizens Advice consumer helpline (0808 223 1133, citizensadvice.org.uk) or make a claim in the small claims court. We are not required to use, and have chosen not to use, an alternative dispute resolution (ADR) provider.

These terms and any contract between us are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

We may update these terms from time to time. The version on the site when you place your order is the one that applies to that order. How we use your personal information is explained in our Privacy Policy.

13. Model cancellation form

Complete and return this form only if you wish to cancel the contract. You can copy it into an email.

To: House of Attar, 5 Brayford Square, London E1 0SG. Email: [email protected]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Ordered on [*] / received on [*]: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is sent on paper): ____________________

Date: ____________________

[*] Delete as appropriate.