Terms and Conditions
Last updated: [DATE]. These terms apply to every order placed on houseofattar.co.uk. They do not affect your legal rights as a consumer.
1. Who we are
House of Attar is the trading name of House of Attar, a sole trader based at 5 Brayford Square, London E1 0SG, United Kingdom.
You can contact us by email at [email protected], by phone or WhatsApp on 07952 709944, or by post at the address above. If we need to contact you, we will use the email address or phone number on your order.
We sell to consumers in the United Kingdom only. If you are buying for a business, please contact us first.
2. Our products
We sell attar perfume oils in sealed glass bottles and gift sets. Attars are natural or naturally derived oils. Colour, scent and viscosity can vary a little from batch to batch, and a scent can develop differently on different skin. Photographs and descriptions are a guide. Small variations like these are normal and are not a fault.
Allergies and patch test. Perfume oils contain natural fragrance materials that can irritate some skin. Before using a new attar, apply a small amount to the inside of your forearm and wait 24 hours. Do not use it if you have a reaction. Keep oils away from eyes, broken skin, children and pets, and away from heat and sunlight. Ingredient and allergen information is on the label and product page.
3. Placing an order
- You must be 18 or over to order.
- Prices are shown in pounds sterling and include VAT where it applies. Delivery charges are shown before you pay (see section 5).
- When you place an order you are making an offer to buy. We will email you an acknowledgement, but that is not acceptance. Your order is accepted, and the contract is made, when we email you to say your order has been dispatched. Until then we can decline the order for any reason, for example because an item is out of stock, we cannot verify your payment, or we find a pricing error. If we decline, we refund anything you have paid in full.
- We take payment when you place the order. We accept credit and debit cards (processed by Stripe), Apple Pay, Google Pay, Link and PayPal. Your card details go directly to the payment provider; we never see or store them.
4. Pricing errors and availability
We check prices carefully, but mistakes happen. If an item is priced wrongly and the correct price is higher, we will tell you before dispatch and give you the choice to pay the correct price or cancel for a full refund. If the error is obvious and you could reasonably have spotted it, we do not have to sell at the wrong price. We may withdraw or change products and prices at any time, but changes do not affect orders we have already accepted.
5. Delivery
- We deliver to UK addresses only.
- We dispatch within 1–2 working days of your order. Parcels usually arrive 2–4 working days after dispatch. These are estimates, not guarantees. If we have not delivered within 30 days of your order, you can cancel and receive a full refund.
- Standard Delivery costs £2.99 and is free on orders of £20 or more.
- If a parcel is returned to us because the address you gave was wrong or incomplete, or because nobody collected it, we will contact you. We may ask you to pay the cost of sending it again.
- If your order does not arrive, tell us and we will investigate, then replace it or refund you. Please see our Delivery & Returns page.
6. Risk and ownership
The goods are your responsibility from the moment they are delivered to the address you gave us, or to someone you have nominated to receive them. You own the goods once we have received payment in full and they have been delivered.
7. Your right to change your mind
Because you are buying online, you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- Time limit. You can cancel without giving a reason at any time up to 14 days after the day you (or someone you nominate) receive the goods. If your order is delivered in more than one parcel, the 14 days run from the last one.
- How to cancel. Tell us clearly that you want to cancel, by email, WhatsApp, phone or post using the details in section 1. You can use the model cancellation form in section 13, but you do not have to.
- Sending goods back. Send the goods back to us within 14 days of telling us you are cancelling, in their original packaging. You pay the cost of returning them. We recommend a tracked service and keeping your proof of postage; the goods are your responsibility until they reach us.
- Your refund. We refund the price you paid for the goods plus the standard delivery charge (we do not refund any extra cost of a faster delivery option you chose). We pay the refund to the method you paid with, within 14 days of receiving the goods back, or within 14 days of you providing proof of posting, whichever is earlier.
- Handling. You may examine the goods as you would in a shop. If their value has been reduced by handling beyond that, we may deduct the loss in value from your refund.
- Sealed oils: when the right to cancel is lost. Our attars are sealed hygiene products. The law (regulation 28(3)(a) of the 2013 Regulations) says the right to cancel is lost for sealed goods that are not suitable for return for health or hygiene reasons once they are unsealed after delivery. This means you cannot cancel and return a bottle whose seal has been broken, or which has been opened or used, unless it is faulty. Unopened bottles with the seal intact can be returned as described above.
- Gift sets. A gift set is one item. You can return it for a change of mind only if the set is complete and every bottle is unopened. We cannot accept part of a set.
8. Faulty, damaged or wrong goods
Under the Consumer Rights Act 2015 our goods must be of satisfactory quality, fit for purpose and as described. If they are not:
- Within 30 days of delivery you can reject the goods and have a full refund.
- After that, you can ask for a replacement (or a repair, where that makes sense). If that does not fix things, you can have some or all of your money back.
- A fault that appears within 6 months of delivery is assumed to have been there at delivery unless we can show otherwise.
We will pay the reasonable cost of returning faulty, damaged or wrong goods. Please message us with your order number and a photo of the item and packaging as soon as you notice the problem, ideally within 48 hours of delivery; it helps us resolve it quickly, but it is not a condition of your rights. A scent not being to your taste, or natural variation as described in section 2, is not a fault.
9. Our responsibility to you
If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses, or for loss caused by your misuse of a product, including failure to patch test or to follow the instructions on the label. Our total liability to you for any order is limited to the price you paid for that order.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for defective products under the Consumer Protection Act 1987, for breach of your rights under the Consumer Rights Act 2015, or for anything else the law does not allow us to exclude.
10. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as postal strikes, severe weather, or supplier failures. If this happens we will contact you as soon as we can and do our best to reduce the delay. If the delay is substantial you can cancel the affected order and we will refund anything you have paid for goods not delivered.
11. Reviews, promotions and the website
- Discount codes and offers have their own conditions, shown where the code is advertised. They cannot be combined unless we say so and have no cash value.
- Reviews shown on our site or on our Google Business Profile are from genuine customers. We never pay for reviews, and if we ever offer a thank-you for leaving one we will say so.
- We may update these terms from time to time. The version shown on the site when you place your order is the one that applies to that order.
12. Complaints, disputes and governing law
If something has gone wrong, please tell us first: email [email protected] or WhatsApp 07952 709944 with your order number. We aim to reply within 2 working days and to resolve any complaint within 14 days.
If we cannot agree, you can contact the Citizens Advice consumer service (0808 223 1133, citizensadvice.org.uk) or bring a claim in the small claims court. We are not required to use, and have chosen not to use, an alternative dispute resolution (ADR) provider.
These terms and any contract between us are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales; if you live in Scotland or Northern Ireland you can also use your local courts.
13. Model cancellation form
Complete and return this form only if you wish to cancel the contract. You can copy it into an email.
To: House of Attar (House of Attar), 5 Brayford Square, London E1 0SG. Email: [email protected]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] / for the supply of the following service [*],
Ordered on [*] / received on [*]: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
[*] Delete as appropriate.
Terms of Service
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICE
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tool ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall House of Attar, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless House of Attar and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of .
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.